Terms of Use

Last updated: 18 April 2026

Nanamantis Investment Holdings ("Vaulora", "we", "us", "our") operates the Vaulora platform accessible at vaulora.com (the "Platform"). By creating an account or using the Platform, you agree to these Terms of Use. If you do not agree, do not use the Platform.

1. Who We Are

Vaulora is operated by Nanamantis Investment Holdings (Pty) Ltd. Our Information Officer can be contacted at legal@nanamantis.com.

2. Eligibility

You must be at least 18 years old to create an account or use the Platform. By registering, you confirm that you meet this requirement. If you are creating a Vaulora for a minor, you confirm that you have the legal authority to do so and that you have obtained any required consents under applicable law.

3. What Vaulora Does

Vaulora allows you to assemble letters, photos, voice notes, and video into a Vaulora; choose a future delivery date; seal it permanently; and have it delivered to one or more recipients on the chosen date via WhatsApp or email. The reveal experience is the core product. Vaulora is not a general file storage service.

4. Account Registration

You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate information when registering. You may not transfer your account to another person. You are responsible for all activity that occurs under your account.

5. Vaulora Types and Pricing

Vaulora offers the following Vaulora types:

All prices are quoted in USD. Prices may vary by region. The price applicable to your transaction is confirmed at checkout before payment is taken.

6. Founding Member Discount

The first one thousand accounts registered on the Platform are designated Founding Members. Founding Members receive a fifty percent discount on every Vaulora sealing fee for the lifetime of their account, for as long as the Platform continues to operate. The discount applies automatically at checkout. Founding Member status is tied to the account that registered, is not transferable, and cannot be combined with other promotional discounts. If the account is closed under clause 14, Founding Member status is not reinstated on re-registration.

7. Payment

Payment is processed by Stripe. Your card details are never stored on Vaulora servers. By completing a purchase you authorise the applicable charge. Subscriptions are billed on a recurring basis and may be cancelled at any time through the Stripe customer portal accessible from account settings, taking effect at the end of the current billing period.

8. The Permanence of Sealed Vauloras

This is the most important clause in these Terms. Please read it carefully.

Once you seal a Vaulora, it is permanent. A sealed Vaulora cannot be edited, deleted, recalled, or cancelled. It will be delivered to the specified recipient on the specified date regardless of any subsequent request. This permanence is a deliberate feature of the product. By clicking "Confirm, Seal Permanently" you acknowledge that the action is irreversible.

Refund policy: Sealed Vauloras are non-refundable. Draft Vauloras that have not been sealed may be abandoned at any time at no charge. If you experience a technical failure during sealing or payment, contact legal@nanamantis.com within 7 days.

9. Content Ownership and Licence

You retain all intellectual property rights in the content you upload. By uploading content and sealing a Vaulora, you grant Vaulora a limited, non-exclusive, worldwide licence to store, process, and deliver that content for the sole purpose of operating the Vaulora and providing the reveal experience. This licence does not permit us to use your content for marketing, AI training, or sharing with third parties beyond what is described in our Privacy Policy.

10. Acceptable Use

You may not use the Platform to upload, store, or deliver content that is unlawful, defamatory, harassing, threatening, or abusive; content that constitutes child sexual abuse material or any sexual content involving minors; content that infringes third-party intellectual property rights; malware or harmful code; or content that violates applicable law. You may not use the Platform to contact a person who has indicated that they do not wish to receive messages from you (harassment by proxy), and you may not impersonate any third party in any Vaulora content or contact information. We reserve the right to suspend or terminate accounts where these restrictions are violated. Cases involving content harmful to minors will be reported to relevant authorities as required by law.

11. Recipient Experience

By creating a Vaulora and providing a recipient's contact details, you confirm that you have the recipient's consent to share their contact information with us for delivery purposes, that you are not using the Platform to harass or harm the recipient, and that the Vaulora content complies with these Terms. Vaulora is not responsible for the emotional impact of Vaulora content on recipients.

12. Service Availability and Delivery Commitment

Every sealed Vaulora will be delivered on its specified date. The infrastructure supporting this commitment is designed to outlive the company. We will use reasonable efforts to maintain the Platform and deliver Vauloras on schedule. We do not guarantee 100% uptime for the creation and drafting interfaces. If a sealed Vaulora fails to deliver on the scheduled date for reasons attributable to us, we will deliver it as soon as possible and notify you of the cause. Sealed Vauloras will be delivered regardless of whether your account has been closed under clause 14 and regardless of whether any subscription associated with your account has lapsed.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Vaulora's total liability for any claim is limited to the amount you paid for the relevant Vaulora or, for subscriptions, fees paid in the preceding 12 months. We are not liable for indirect, consequential, incidental, or special damages. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

14. Indemnity

You agree to indemnify and hold harmless Nanamantis Investment Holdings, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, your content, or your breach of these Terms.

15. Account Termination

You may close your account at any time through account settings. On closure, your draft Vauloras are permanently deleted. Your account and associated personal information are marked for deletion and retained for thirty days, during which you may contact legal@nanamantis.com to reverse the closure. After thirty days, personal information is removed from our operational systems, subject to retention periods set out in the Privacy Policy. Sealed Vauloras are not affected by account closure and will be delivered as scheduled under clause 12.

Account closure is not permitted while an active subscription exists on your account. Cancel any active subscription through the Stripe customer portal before requesting closure.

We may suspend or terminate accounts for breach of these Terms, legal requirement, or inactivity exceeding 36 months, with notice given before inactivity termination.

16. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms will be subject to the non-exclusive jurisdiction of the South African courts. Nothing in this clause limits your rights under applicable consumer protection legislation in your jurisdiction.

18. Contact

Nanamantis Investment Holdings (Pty) Ltd. Information Officer: legal@nanamantis.com. Physical address: Nanamantis Investment Holdings (Pty) Ltd, KwaDukuza, KwaZulu-Natal, South Africa.