Terms of Use

Last updated: 5 May 2026

Nanamantis Investment Holdings (Pty) Ltd ("Vaulora", "we", "us", "our") operates the Vaulora platform accessible at vaulora.com (the "Platform"). By creating an account or using the Platform, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the Platform.

1. Who We Are

Vaulora is operated by Nanamantis Investment Holdings (Pty) Ltd, a private company incorporated under the laws of the Republic of South Africa. Our Information Officer can be contacted at legal@nanamantis.com.

2. Eligibility

You must be at least 18 years old to create an account or use the Platform. By registering, you confirm that you meet this requirement. If you are creating a Vaulora intended for or involving a minor as a recipient or contributor, you confirm that you have the legal authority to do so and that you have obtained any required consents on that minor's behalf under applicable law.

3. What Vaulora Does

Vaulora allows you to assemble letters, photos, voice notes, and video into a Vaulora; choose a future delivery date; seal it permanently; and have it delivered to one or more recipients on the chosen date via WhatsApp or email. The reveal experience is the core product. Vaulora is not a general file storage service.

4. Account Registration

You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate information when registering. You may not transfer your account to another person. You are responsible for all activity that occurs under your account.

5. Vaulora Types and Pricing

Vaulora offers the following Vaulora types:

  • Single Vaulora: one sender, one recipient, one delivery date. From $25 (one-time).
  • Collective Vaulora: multiple contributors, one recipient, one delivery date. From $85 (one-time).
  • Living Vaulora: built over time, sealed when ready. From $9 per month (subscription) plus a sealing fee at the end.
  • Legacy Vaulora: one sender, multiple recipients, individual delivery dates. From $15 per month (subscription) plus a per-recipient sealing fee.
  • Self Vaulora: a Vaulora for your future self. Free.

All prices are quoted in USD. Prices may vary by region. The price applicable to your transaction is confirmed at checkout before payment is taken.

6. Founding Member Discount

The first one thousand accounts registered on the Platform are designated Founding Members. Founding Members receive a fifty percent discount on every Vaulora sealing fee for the lifetime of their account, for as long as the Platform continues to operate. The discount applies automatically at checkout and is limited to sealing fees — it does not apply to subscription charges or to other fees that may be introduced in future. Founding Member status is tied to the account that registered, is not transferable, and cannot be combined with other promotional discounts. If the account is closed under clause 16, Founding Member status is not reinstated on re-registration.

7. Payment

Payment is processed by Stripe, Inc. (United States), our payment processor. Your card details are transmitted directly to Stripe and are never stored on Vaulora servers. By completing a purchase you authorise the applicable charge. Subscriptions are billed on a recurring basis and may be cancelled at any time through the Stripe customer portal accessible from account settings, taking effect at the end of the current billing period. We retain transaction amounts, dates, and Stripe references for accounting and tax compliance.

8. The Permanence of Sealed Vauloras

This is the most important clause in these Terms. Please read it carefully.

Once you seal a Vaulora, it is permanent. A sealed Vaulora cannot be edited, deleted, recalled, or cancelled. It will be delivered to the specified recipient on the specified date regardless of any subsequent request by you. This permanence is a deliberate feature of the product. By clicking "Confirm, Seal Permanently" you acknowledge that the action is irreversible.

How this interacts with your data rights. Under applicable data protection law you may have the right to request deletion or erasure of personal information we hold about you. That right applies in full to your account data (name, email address, and similar identifiers). It operates differently for sealed Vaulora content before delivery. Once a Vaulora is sealed, we hold the content in trust for delivery to your recipient. The content remains necessary for the purpose for which you submitted it — delivery on the chosen date — which means the deletion right under POPIA section 24(1)(b) (deletion where data is no longer necessary for its original purpose) and GDPR Article 17(1)(a) (erasure where data is no longer necessary) is not triggered, because the data is still necessary. Additionally, the legitimate interests of the recipient who has a reasonable expectation of receiving the Vaulora you created for them constitute a compelling ground that overrides a deletion request under GDPR Article 21 and POPIA section 11(1)(f). GDPR Article 17(3)(e) (retention necessary for the establishment, exercise, or defence of legal claims) is also engaged, because deletion of sealed content before delivery could expose us to a claim from the recipient. If you believe exceptional circumstances justify a deletion request before delivery — for example, a credible safety concern regarding the recipient — contact legal@nanamantis.com and we will consider the request on its specific facts.

After delivery. Once a Vaulora has been delivered, your right to request deletion of the sealed content is fully available. We will process a deletion request for delivered sealed content within 30 days of receipt. Note that once content has been accessed by a recipient through the reveal experience, we cannot control or reverse any copies the recipient may have retained.

Refund policy. Sealed Vauloras are non-refundable. Draft Vauloras that have not been sealed may be abandoned at any time at no charge. If you experience a technical failure during sealing or payment, contact legal@nanamantis.com within 7 days.

9. Content Ownership and Licence

You retain all intellectual property rights in the content you upload. By uploading content and sealing a Vaulora, you grant Vaulora a limited, non-exclusive, worldwide licence to store, process, and deliver that content for the sole purpose of operating the Vaulora and providing the reveal experience. This licence does not permit us to use your content for marketing, AI training, or sharing with third parties beyond what is described in our Privacy Policy.

10. Third-Party Services

Vaulora relies on the following third-party services to operate. By using the Platform you acknowledge that your data passes through these services as described in our Privacy Policy:

  • Supabase, Inc. — database, authentication, and file storage
  • Stripe, Inc. — payment processing
  • Twilio, Inc. — WhatsApp delivery
  • Meta Platforms, Inc. — WhatsApp messaging infrastructure, operated through Twilio's WhatsApp Business API integration
  • Resend, Inc. — email delivery
  • OpenRouter, Inc. — optional AI writing assistance (see Privacy Policy section 8)
  • Vercel, Inc. / DigitalOcean, LLC — cloud hosting and infrastructure

Each of these services operates under its own terms of service and privacy policies. Vaulora enters into data processing agreements with its processors to ensure appropriate protections are in place for your data.

11. Acceptable Use

You may not use the Platform to upload, store, or deliver content that: is unlawful, defamatory, harassing, threatening, or abusive; constitutes child sexual abuse material or any sexual content involving minors; infringes third-party intellectual property rights; contains malware or harmful code; or violates applicable law. You may not use the Platform to contact a person who has indicated that they do not wish to receive messages from you (harassment by proxy), and you may not impersonate any third party in Vaulora content or contact information. We reserve the right to suspend or terminate accounts where these restrictions are violated. Cases involving content harmful to minors will be reported to relevant authorities as required by law.

12. Recipient Experience and WhatsApp Delivery

By creating a Vaulora and providing a recipient's contact details, you confirm that: you have the recipient's consent to share their contact information with us for delivery purposes; you are not using the Platform to harass or harm the recipient; and the Vaulora content complies with these Terms. Vaulora is not responsible for the emotional impact of Vaulora content on recipients.

WhatsApp delivery. If you choose WhatsApp as a delivery channel, the recipient's WhatsApp number and the delivery notification message are transmitted to Twilio, Inc., which routes them through the WhatsApp Business API operated by Meta Platforms, Inc. By selecting WhatsApp delivery, you confirm that you have a lawful basis — including, where required, the recipient's consent — to share their WhatsApp number with Twilio and Meta for delivery purposes, and that doing so complies with applicable law in the recipient's jurisdiction. The WhatsApp notification sent to recipients contains a personalised delivery message and a link to the reveal experience on the Platform. The full Vaulora content (letters, photos, audio, video) is hosted on the Platform and accessed through the reveal link; it is not transmitted through WhatsApp itself.

13. Service Availability and Delivery Commitment

Every sealed Vaulora will be delivered on its specified date. The infrastructure supporting this commitment is designed to outlive the company. We will use reasonable efforts to maintain the Platform and deliver Vauloras on schedule. We do not guarantee 100% uptime for the creation and drafting interfaces. If a sealed Vaulora fails to deliver on the scheduled date for reasons attributable to us, we will deliver it as soon as possible and notify you of the cause. Sealed Vauloras will be delivered regardless of whether your account has been closed under clause 16 and regardless of whether any subscription associated with your account has lapsed.

If a chosen delivery channel becomes unavailable at the time of scheduled delivery — for example, because a messaging provider discontinues or restricts the relevant service — we will attempt delivery via any alternative contact method you have provided. If no alternative is available we will attempt email delivery. If that also fails, we will contact you at the last known email address on your account to arrange delivery.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Vaulora's total liability for any claim is limited to the amount you paid for the relevant Vaulora or, for subscriptions, fees paid in the preceding 12 months. We are not liable for indirect, consequential, incidental, or special damages, including emotional distress arising from Vaulora content received or not received. Nothing in these Terms limits liability for: fraud or fraudulent misrepresentation; wilful misconduct; death or personal injury caused by our negligence; or any liability that cannot be excluded or limited under applicable mandatory law, including consumer protection legislation applicable in your jurisdiction.

15. Indemnity

You agree to indemnify and hold harmless Nanamantis Investment Holdings (Pty) Ltd, its directors, officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, your content, or your breach of these Terms. This indemnity does not apply to the extent that a claim arises from our own breach, negligence, or wilful misconduct, or to any extent prohibited by applicable mandatory law including consumer protection legislation.

16. Account Termination

You may close your account at any time through account settings. On closure, your draft Vauloras are permanently deleted. Your account and associated personal information are marked for deletion and retained for thirty days, during which you may contact legal@nanamantis.com to reverse the closure. After thirty days, personal information is removed from our operational systems, subject to retention periods set out in the Privacy Policy. Sealed Vauloras are not affected by account closure and will be delivered as scheduled under clause 13.

Account closure is not permitted while an active subscription exists on your account. Cancel any active subscription through the Stripe customer portal before requesting closure.

We may suspend or terminate accounts for breach of these Terms, legal requirement, or inactivity exceeding 36 months, with notice given before inactivity termination.

17. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance. If you do not accept a material change, you may close your account before the change takes effect.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms will be subject to the non-exclusive jurisdiction of the South African courts.

Nothing in these Terms affects mandatory rights you hold under the laws of your jurisdiction that cannot be excluded by contract, including: consumer protection rights under the South African Consumer Protection Act 68 of 2008; rights under EU consumer law including the Consumer Rights Directive and applicable Member State implementing legislation; rights under the UK Consumer Rights Act 2015; rights under the California Consumer Privacy Act and California Consumers Legal Remedies Act; or equivalent mandatory consumer protection legislation in your jurisdiction. You may bring claims in the courts of your jurisdiction where applicable mandatory law so permits.

19. Data Protection and Privacy

Your personal information is processed in accordance with our Privacy Policy, which forms part of your agreement with us. The Privacy Policy sets out how we collect, use, share, and retain your personal information; the legal bases on which we process it; and the rights available to you under POPIA, EU GDPR, UK GDPR, and CCPA/CPRA. By using the Platform you confirm you have read the Privacy Policy.

20. Contact

Nanamantis Investment Holdings (Pty) Ltd. Information Officer: legal@nanamantis.com. Physical address: Nanamantis Investment Holdings (Pty) Ltd, KwaDukuza, KwaZulu-Natal, South Africa. We aim to respond to all enquiries within 5 business days.